EMEA Regional Service Lead, Capital Project Delivery

Regional Service Lead, Capital Project Delivery

This Partner-level role is critical to execution of our cross-sell objectives and journey selling approach with particular focus on:

•            Driving client engagement and co-creation, leveraging digital tools to align services with client needs.

•            Achievement of regionally defined cross-sell objectives / solution sales / Client Delivery Evolution (CDE) adoption goals

•            Material individual market impact

•            Actively connect with their ERM and client network, enabling regional account management teams to orchestrate expert collaborations focused on industry priorities.

•            Cross selling and add on sales generation within the KCP across regional BU’s

•            Lead activation and follow up by service partners

•            Delivery quality with focus on large programs

This position can be based from one of our European offices.

Contribute to:

• Support development of commercial strategy and implementation plan for service across KCP and cross selling of integrated solutions (i.e. Journeys).
• Sourcing Big deal/R2L scoping and building capability. Work with the RCD to ensure early involvement in the Big Deal identification/Go/No-Go process, to lead on scoping, reviewing our capabilities/capacity to win, a differentiated value proposition and innovative delivery model discussions.
• Support TCLs to develop/maintain world-class expertise, including innovation and service development, within region.
• Drive the use of digital tools to enhance collaboration and connectivity among teams, supporting a seamless flow of information and client needs.
• Coordinate with service leaders to ensure the right expertise is involved in major client opportunities, focusing on differentiation and competitive positioning.
• Collaborate with internal teams to identify gaps in capability and manage hiring processes to ensure the region has the appropriate skill sets to drive business growth.

Accountable for:

• Drive regional plan execution, in collaboration with Regional Leadership and C&I including implementing service focused sales campaigns.
• Drive SME and partner-level recruiting, hiring, and onboarding within region (in collaboration with BUMPs, RCDs, and RCEOs).
• Conduct monthly reviews of client accounts and regional strategies, rallying service teams to address service gaps and client demands.
• Actively support accounts requiring assistance through collaboration with service partners to share insights, best practices, and enhance team capabilities.
• Ensure digital resources are well-aligned for proposals and client pitches, maximizing client engagement through innovative delivery models.
• Develop tactical plans to drive regional growth aligned with emergent digital solutions that meet client challenges
• Foster a culture of learning and continuous improvement among teams to meet digital demands.

Influence and Decision Making Authority

• “CEO of service line” mindset – working closely under the leadership of the GSL, teaming to take full ownership of the service line within the region and everything that happens across ERM within it.
• Influencing skills and strong relationship building and teaming across the matrix is a critical success factor for the role.
• Represents the organisation externally as a senior leader and has a Service Line profile across ERM priority clients.

Job requirements and capabilities

Qualifications:

BS/MS in a relevant field with at least 15 years of experience in professional consulting, especially in client development and sustainable digital solutions.

Job specific capabilities/skills:

• Proven track record of driving multi-million-dollar projects and revenue through strong client relationships and innovative digital strategies.
• Innovative leader with a passion for building connections and a commitment to overcoming client challenges.
• Deep understanding of the service line, the clients ERM serves, the value chain, competitors, with strong POV on how issues interface with the commercial context, client objectives & imperatives
• Should have a proactive style, reaching out to their ERM & client network, driving client co-creation, enabling regional account management teams to orchestrate groups of cross-SL experts to align to Industry & client priorities/needs.
• High business acumen with a focus on understanding client risks and challenges.
• Exemplary leadership skills in managing diverse teams and collaborating across the matrix to foster engagement and growth.

Join ERM and Make a Difference  

At ERM, is our business. We partner with the world's leading organizations to create innovative solutions that meet the needs of today while preserving opportunity for future generations. As the largest global pure play consultancy, we are committed to making a positive impact on the world. If you are an experienced leader with a passion for and a desire to drive growth, we encourage you to apply for this exciting opportunity. Join ERM and be part of a team that is shaping the future of consulting. 

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ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive, it’s an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients.

We welcome talent from all backgrounds and provide equal opportunities for every candidate. If you have a disability, are neurodivergent, or need accommodations during the selection process, we’re here to support you. Our commitment doesn’t stop at hiring. Once you join us, we’ll ensure you have the tools, support, and adjustments needed to succeed and feel a true sense of belonging. Learn more about our Diversity, Inclusion & Belonging (DIB) efforts by visiting our website or exploring our 2025 Report..