Customer Offer Manager

Entity:

Customers & Products

Job Family Group:

Sales Group

Job Description:

Job Purpose

• Develop Castrol offer (a coordinated view on sales, product, brand, and service).
• Deliver of Castrol offer delivery and performance tracking.
• Continues improvement on current offer base on market and customer requirement.
• Prepare for differentiated and innovative offer for new space (EV, Service, etc.)

Key Accountabilities

• Own the customer offer team in an agile approach to deliver the outstanding offer pack to drive sales/revenue achievement and company strategy succeed.
• Provide deep-dive sales, channel and market insight and improvement ideas for offer competitive and optimization.
• Understand customer needs and market trend on total offer with external focus and initiation.
• Connect with internal team, integrate and consolidate offer and document it, guide team for offer successful landing.
• Organize and lead offer details publishing and delivering to customer and partners.
• Track offer result and business performance with help from digital team.
• Analyse performance data to identify and solve problems, devise improvement plans, and forecast needs to set distribution goals.
• Co-work with cross-function team to develop and lead distribution budgets, support sales for customer negotiation and implement strategies to reduce costs while maintaining efficiency. 
• Lead the internal sales capability building and work with marketing on external partner loyalty building by providing significant knowledge transfer
• Lead a team of d background and seniority and empower them to perform their best.  Guide own team for self-development.

Job Requirements

Education

• Minimum: Bachelor's degree or equivalent experience.

Experience

• Proven strong business understanding and awareness of internal and external customer needs
• Previous customer management experience.

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.