Manager Account Executive

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Responsibilities:

• Lead the business relationship and strategic development of assigned clients, ensuring alignment of objectives, priorities, and resources between Visa and clients in line with Visa’s strategy in Mexico.
• Position Visa as the preferred partner by developing a deep understanding of clients’ business strategies, priorities, decision-making processes, operational needs, and market challenges, and by translating that knowledge into strategic recommendations that drive measurable business results.
• Develop and execute strategic account plans with clearly defined objectives, goals, initiatives, and success metrics, leveraging both Visa and client resources to deliver against business priorities.
• Support and grow assigned client accounts by identifying and securing new business opportunities, renewals, and re-engagements through a consultative sales approach.
• Act as a trusted advisor to clients by understanding their business needs and challenges, fostering innovation and continuous improvement, and recommending tailored Visa products, services, and solutions.
• Provide strong consultative leadership on strategic acceptance initiatives, including cross-functional and transversal topics that are relevant to the broader Visa Mexico strategy, helping clients advance acceptance priorities across products, channels, and stakeholder groups.
• Identify, develop, and strengthen business opportunities across both traditional and digital domains, including areas such as Debit, Premium Products, Acquiring, Acceptance, and other relevant Visa capabilities.
• Manage and support the implementation of Visa products, services, and business initiatives, ensuring clear definition and follow-through on objectives, scope, budget, documentation, timelines, governance, and delivery.
• Maintain disciplined account planning and pipeline management to meet or exceed revenue, payment volume, market penetration, and other business development goals.
• Manage existing contractual commitments and ensure clients are equipped with the most appropriate Visa products and services to support their business objectives.
• Build, develop, and maintain productive relationships with key stakeholders across all levels and functions within client organizations, understanding formal and informal decision-making structures to drive effective engagement.
• Collaborate closely with cross-functional teams within Visa to ensure alignment, prioritization, and successful execution of client and business development initiatives.
• Ensure high levels of client satisfaction, loyalty, and long-term partnership value by delivering exceptional service, proactively addressing issues, and resolving concerns effectively and in a timely manner.
• Demonstrate strong organizational and follow-up skills to manage compliance-related topics, including tracking commitments, documentation, contractual obligations, internal controls, governance requirements, and regulatory matters with accuracy, visibility, and timely escalation when needed.
• Maintain structured oversight of action items, dependencies, risks, and escalations to ensure disciplined execution and proper follow-up across multiple stakeholders and workstreams.
• Conduct business with the highest ethical standards across all stakeholder interactions.
• Monitor market trends, competitor activity, industry developments, digital trends, and regulatory changes, and use these insights to inform strategic recommendations and identify growth opportunities for both clients and Visa.
• Optimize the use of resources, investments, and client budgets, including incentives and other commercial levers, to maximize value and support business growth.
• Be accountable for achieving financial and business targets across assigned clients, including revenue, payment volume, market penetration, and overall portfolio performance.
• Support sound P&L management across assigned clients by balancing growth opportunities, investment decisions, and business performance objectives.
• Make decisions on strategic and tactical matters within the scope of responsibility, and appropriately escalate issues requiring senior management involvement.
• Contribute to the development and strengthening of consulting practices, benchmarking approaches, and client engagement models that help optimize client operations and business performance.
• Support Visa issuing clients through dedicated relationship management and ongoing business development support.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, Economics, Engineering, or a related field.
• Minimum of 5 years of experience in sales, business development, account management, or client-facing commercial roles.
• Proven experience managing and growing client relationships while identifying and developing new revenue opportunities.
• Experience developing strategic account plans and executing against commercial objectives and business growth targets.
• Strong understanding of the acquiring business, including key market dynamics, merchant ecosystem needs, and commercial drivers.
• Understanding of acceptance technologies and payment acceptance trends across physical, digital, and emerging channels.
• Ability to provide consultative support on strategic acceptance topics, including transversal initiatives aligned with Visa’s strategy in Mexico.
• Excellent communication, negotiation, and relationship-building skills, with the ability to influence stakeholders across different organizational levels.
• Strong business acumen and analytical skills, with the ability to connect client needs to commercial solutions and measurable outcomes.
• Ability to manage multiple priorities, work cross-functionally, and drive initiatives from opportunity identification through execution.
• Strong organizational skills with the ability to track compliance-related matters, contractual obligations, documentation, and follow-up actions in a structured and timely manner.
• Experience collaborating with cross-functional teams to deliver client solutions and execute strategic initiatives effectively.
• High level of professionalism, accountability, and integrity.
• Ability to operate effectively in a dynamic environment, make sound strategic and tactical decisions, and escalate issues appropriately when needed.
• Knowledge of market trends, competitor activity, digital payments, and regulatory considerations relevant to the payments industry is a plus.
• Fluent communication in English and Spanish is required. Portuguese is a plus.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.