Associate/ Senior Officer, Governance Specialist, Branch Operations Management, COO, Consumer Banking Group

分行營運治理專員

本職位隸屬總行分行營運管理單位，負責分行營運治理與內控管理，確保各項作業符合內外部規範與監管要求，同時持續優化流程與強化風險控管，提升整體營運效率與合規品質。透過跨部門協作與數據分析，推動營運精進，深化分行風險意識與管理效能。

歡迎對分行營運治理與合規管理具熱忱者加入，具分行櫃檯或相關營運經驗者尤佳！

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Job Description:

DBS Bank is seeking a passionate, highly motivated, and dedicated professional to assist our Branch Operations Management (BOM) Governance Team within the COO Office. This role is responsible for supporting the optimization and management of robust risk control and operational excellence across our branch network.

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Key Responsibilities:

• Risk Control and Regulatory Compliance:

• Collaborate with the Branch Operations Management team to establish a strong risk-controlled branch operating environment.

• Assist the team in simplifying risk and control processes, and actively seek opportunities for improvement within existing processes, to enhance branch operational smoothness and regulatory compliance.

• Work closely with colleagues within the department on Anti-Money Laundering (AML)/Know Your Customer (KYC)/Customer Due Diligence (CDD)/Legal & Compliance (L&C)/Self-Inspection (SI) to establish efficient communication between relevant departments and branch operations staff.

• Familiarize with branch audit and compliance matters to ensure the BOM team and branch operations team operate smoothly within the bank's regulatory framework.

• Support branches in executing SI and SACA items, ensuring high-quality and satisfactory branch operational execution.

• Cross-Functional Collaboration: Build and maintain strong relationships with internal and external stakeholders across various teams and levels to ensure seamless branch operations. Guide and support branch operations teams in their day-to-day tasks, providing crucial assistance and direction.

• Organize and analyze daily operational management and related regulatory reports to ensure compliance with required regulatory requirements and identify opportunities for process or operational improvements.

• Operational Enhancement and Innovation:

• Strengthen risk control awareness among branch operations staff, providing regular updates and training to foster a sound risk control mindset and enhance the overall quality of the branch operating environment.

• Innovate operational processes to minimize manual controls, leveraging systematic, automated, and organized methods to assist branch operations staff in strengthening relevant processes to meet regulatory requirements.

• Proactive Problem Solving & Issue Resolution: Proactively identify, analyze, and resolve operational challenges, proposing and implementing effective, data-driven solutions.

• Demonstrate strong teamwork and high-performance collaboration.

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Our Ideal Candidates:

• Over 2 years of experience in branch operations, risk management, particularly within a branch operations environment.
• Strong understanding of Anti-Money Laundering (AML), Know Your Customer (KYC), Customer Due Diligence (CDD), Compliance, Audit / Regulations, and all banking knowledge.
• Experience in optimizing operational processes.
• Excellent communication and problem-solving skills.
• Ability to drive a culture of continuous improvement and risk awareness.
• A supportive and collaborative team player who enjoys achieving success together with the team.

Location:

Honhui A-14F

Job:

COO Office/Business Mgt & Support

Schedule:

Regular

Employee Status:

Full time