Account Lead - Facilities Management

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Key Account Manager – Facility Management

Lead strategic facility management delivery for a premier corporate client in Mumbai as Key Account Manager. Drive operational excellence, client satisfaction, and business growth while serving as the primary strategic partner to our client.

What This Job Involves

Strategic client partnership and account management

Serve as the single point of contact and strategic advisor to Client at Powai leadership. Build and maintain strong C-level relationships, proactively anticipate client needs, and drive initiatives that align FM delivery with business objectives. Lead quarterly business reviews, present strategic insights, and identify opportunities for service enhancement and account growth.

Driving operational excellence across integrated FM services

Oversee comprehensive facility operations—engineering (HVAC, electrical, plumbing), housekeeping, cafeteria/F&B, security, transport, workplace experience, helpdesk, events, and asset management. Ensure consistent delivery against contractual KPIs while implementing best practices in health, safety, , and business continuity.

Financial management and business performance

Manage budgets, deliver variance reporting (Budget vs. Actuals vs. Forecast), and identify cost-saving and gain-share opportunities. Coordinate procurement, vendor contracts, and invoice management while driving profitability and value creation for both client and JLL.

Ensuring compliance and risk management

Maintain 100% statutory compliance with Indian regulations—labor laws, ESI/PF, fire safety, FSSAI, payment of wages, minimum wage acts, and building permits. Ensure continuous audit readiness and coordinate seamlessly with regulatory authorities for all inspections and certifications.

Leading high-performing teams

Build, mentor, and develop a multi-functional site team. Responsible for hiring, performance management, coaching, and career development. Foster a culture of collaboration, safety, continuous improvement, and service excellence while maintaining high engagement and retention.

Driving innovation and service transformation

Champion digital transformation initiatives, implement technology solutions (CMMS), and lead workplace experience enhancements. Track and report metrics, drive programs, and participate in JLL innovation initiatives that elevate service delivery.

Stakeholder management and communication excellence

Engage effectively with diverse stakeholders—client executives, site users, Client and JLL leadership, vendors, and regulatory bodies. Deliver clear, transparent communication through regular reporting, client meetings, and strategic presentations that demonstrate value and build trust.

Your Day-to-Day Will Include

• Conducting strategic client meetings and business reviews with Client at Powai leadership
• Monitoring service delivery across all FM functions and ensuring KPI achievement
• Managing site budgets, tracking financial performance, and identifying business development opportunities
• Coordinating vendor performance, contract renewals, and procurement activities
• Leading compliance audits, site inspections, and regulatory documentation
• Conducting team meetings, training sessions, and performance reviews
• Delivering comprehensive MIS reports covering operations, finance, compliance, and metrics
• Responding to escalations, managing critical incidents, and implementing corrective actions
• Collaborating with JLL corporate teams (Finance, HR, , Procurement, Technology) on strategic initiatives
• Identifying and presenting opportunities for account expansion and service innovation

Sound Like You? To Apply You Need to Have

Experience & Qualifications

• Bachelor's degree in Engineering, Business Management, Hospitality, or related discipline (MBA preferred)
• 12+ years of facility management experience in corporate environments with proven account management success
• Demonstrated experience managing large, complex client accounts
• Strong knowledge of integrated FM operations, MEP systems, and service delivery best practices
• Expertise in statutory compliance, audit management, and risk mitigation
• Proven financial management skills—budgeting, forecasting, variance analysis, and profitability optimization
• Experience with vendor management, contract negotiation, and procurement processes

Critical Skills

• Exceptional stakeholder management and communication—proven ability to build and maintain C-level relationships, influence decision-makers, and manage complex stakeholder ecosystems
• Strategic thinking with business acumen—ability to align FM delivery with client business objectives and identify growth opportunities
• Strong leadership and people management—track record of building, developing, and retaining high-performing teams
• Financial and analytical expertise— data analysis, and presenting business insights
• Excellent negotiation, problem-solving, and conflict resolution capabilities
• Client-focused mindset with commitment to service excellence and continuous improvement
• Ability to manage multiple priorities, work under pressure, and drive results

Desirable

• Experience with multinational organizations and global FM standards
• Knowledge of frameworks and reporting
• Familiarity with CMMS systems and digital workplace technologies

Performance Objectives

• Achieve and exceed client satisfaction scores
• Identify business growth opportunities
• Maintain 100% statutory compliance and audit readiness
• Drive cost savings and gain-share initiatives while maintaining service quality
• Ensure high team engagement, development, and retention
• Lead service innovation and technology adoption aligned with client needs
• Track and improve performance metrics

Location: Mumbai (Powai)
Client: Client at Powai
Reports to:  Operations Director

Grow your career at JLL. We offer competitive compensation, comprehensive benefits, professional development opportunities, and clear pathways for advancement in account management and leadership roles.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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