Workplace Operations Leader

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Summary & Goals 

Procter & Gamble is one of our global key accounts and with this team we are thriving for excellence. As a Workplace Operations Leader your main goals will be to: 

• Support the Chief Engineer in managing building related engineering services in both maintenance, repairs, projects and general site operational activities. 

• Deliver a cost- and quality-efficient technical service, within a safe working environment for direct reporting lines and all sub-contractors. 

• Identify & implement innovative ways to enhance service delivery to the customer, in a sustainable manner. 

• Proactively participate to create and enhance a culture of OneTeam and ensure integration of yourself and your team members within the wider workplace team on-site.   

• Responsibility for the infrastructure maintenance and engineering delivery. 

Duties & Responsibilities 

• Manage and/or implement Engineering contracts with vendors and partners in cooperation with the Purchasing department. Monitor effective delivery of these contracts. 

• Update, improve and oversee the content of all Engineering Site Operating Procedures (SOP) and follow-up on regular (repetitive) training on these SOP’s to ensure team members know what to do in each situation and what procedures to follow. 

• Support the site Chief Engineer to manage, monitor and improve a planned preventative maintenance program across the site, by managing Corrigo data and assets. 

• Prepare and keep-up-to-date a long term capital infrastructure planning and align with the JLL site leader and Chief Engineer on priorities for investments. 

• Maintain a clear overview on system ownership within the Engineering team and with cooperation between various partners, client-stakeholders and colleagues (eg: thermal safety owner , electrical safety owner , steam system owner) 

• Contribute to provide uninterrupted (24h/365d/y) utilities and technical services to match contracted requirements. (BMS Desigo CC system. HVAC, MV & LV, plumbing, Fire Life Safety systems) 

• Support the effective delivery of implemented HS&E policies and practices within the engineering department. 

• Support project managers in the technical delivery of capital investment projects. 

• Support Technology deployment and implementation on site. 

• Contribute to provide uninterrupted (24h/365d/y) utilities and technical services to match contracted requirements. (BMS Desigo CC system. HVAC, MV & LV, plumbing, Fire Life Safety systems) 

• Support the effective delivery of implemented HS&E policies and practices within the engineering department. 

• Support project managers in the technical delivery of capital investment projects. 

• Support Technology deployment and implementation on site. 

Financial 

• Support management of the Engineering budget by indicating repetitive maintenance schedules and costs, spare parts stock management and proper administration of goods receipts and invoices received. 

• Plan, monitor and decrease expenditure in controllable and non-controllable areas including generating, implementing, and demonstrating energy-saving initiatives.  

• Realize cost savings within the confines of quality preventative maintenance. 

Compliance 

• Develop and maintain a critical spare parts program for the site, minimizing risks for operational down-time. Advise the JLL Site Leader and Chief Engineer on priorities for risk mitigation. 

• Ensure that statutory, JLL, client and other contracted HS&E and Risk Management requirements are met or exceeded, working in collaboration with the Health & Safety Leader and Chief Engineer. 

• Attending required internal and external meetings.  

• Perform validation of Corrigo asset data quality, accuracy and attribute completeness. 

• Ensure the site Engineering & Operations team delivers and meets all requirements as outlined by the client’s Quality group. 

People 

• Ensure a high level of team spirit amongst all colleagues and contractors, by demonstrating common values and having a pro-active can-do attitude.  

• Support site leadership to ensure that the full team matches or exceeds customer service expectations for Infrastructure. 

The performance on this role is evaluated by several indicators. These include : 

• Critical Process Indicators, Joint-Business Plan & Key Performance Indicator tracking systems. 

• Safety and Engineering audit outcomes 

• Agreed cost savings initiatives  

• Structural Integrity audit 

• Client Technical safety qualifications for electrical, thermal and Pressure vessel systems  

• Quality Program delivery 

• Project Tracker metrics  

• Strategic planning initiatives for the reduction of green house gas emissions 

Key Competencies 

The below set of skills will contribute to the effective delivery of this role and to the JLL culture and values.  

• Good written and spoken English. 

• Good Flemish/Dutch or French  

• Leadership and conflict resolution skills, along with strong prioritisation abilities – must be competent in the evaluation of data and generation of effective action 

• Demonstrates a good working knowledge of buildings services installations including HVAC, Electrical and Mechanical systems. 

• Proven ability to work effectively with diverse teams and customers. 

• Lead by example to create positive culture change and motivate people. 

• Vision to link customer needs with what can be made technologically/logistically possible – capacity to think broadly about how to improve existing processes by applying new ideas. 

• Negotiation abilities to enable effective operation of the team, and facilitate successful customer relationships in the long term. 

• Good collaborator, able to generate or secure necessary resources from within or outside of the wider organisation. 

• Ability to generate morale and esprit de corps – manages openly and facilitatively to leverage the skills of all to the team’s best advantage. 

• PC skills: fluency in O365, with focus on Excel. 

• PC skills: easy to adopt to systems like a BMS, ticket system, financial systems, etc. 

• Result-oriented: does what it takes to deliver, doesn’t make excuses. 

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

Location:

On-site –Strombeek-Bever, BEL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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