Job Overview

Mission: Establish a Customer Success department committed to solving essential decarbonization challenges while building continuous relationships with customers.

Job Responsibilities:

• Provide onboarding support (from implementation to establishment) for new customers of our CO2 emission visualization and decarbonization SaaS "ASUENE".
• Maximize service utilization and execute customer problem-solving.
• Plan and design initiatives for implementation and establishment.
• Support business system construction.
• Develop and execute strategies using utilization data.
• Consider measures to reduce cancellation rates.
• Collect customer requests for the product.
• Provide feedback for internal product development.

Requirements

Essential Skills:

• Customer Success experience in B2B SaaS companies (2+ years)
• Management experience (6+ months)

Preferred Skills:

• Experience in establishing a Customer Success organization
• Experience in managing a Customer Success organization
• Implementation consultant experience in IT companies or IT consulting experience

Desired Personality:

• Ability to act autonomously
• Experience in committing to and achieving goals
• Eagerness to absorb and output new knowledge and information
• Desire to make a significant impact in future Customer Success career

Position: Sales Division - Customer Success Manager Employment Type: Full-time employee Salary: 6,000,000 to 10,000,000 yen per year (Determined based on experience and ability according to the company's grade-specific salary range) *Salary revisions typically occur twice a year

Work Location: KDX Toranomon 1-chome Building WeWork 4F, 1-10-5 Toranomon, Minato-ku, Tokyo 105-0001

Company Information

Company Name: Asuene Inc. CEO: Kohei Nishiwada Established: October 2019 Head Office: KDX Toranomon 1-chome Building WeWork 4F, 1-10-5 Toranomon, Minato-ku, Tokyo Number of Employees: Approximately 250

Business Description:

• "ASUENE": CO2 emission visualization, reduction, and reporting cloud service
• "ASUENE ESG": ESG evaluation cloud service for sustainable supply chain procurement
• "Carbon EX": Carbon credit and emission rights exchange

Holidays: Complete 2-day weekends (Sat-Sun), national holidays, New Year's holidays (Dec 29-Jan 3) 10 days of paid leave in the first year, special leave for celebratory or mourning occasions

Benefits:

• Social insurance: Health insurance, welfare pension insurance, employment insurance, workers' compensation insurance
• Commuting allowance: Up to 30,000 yen/month
• Walking commute allowance: 30,000 yen/month (conditions apply)
• Book allowance: Up to 10,000 yen/month
• Gym/exercise allowance: Up to 10,000 yen/month (conditions apply)
• Housework/childcare outsourcing allowance: Up to 10,000 yen/month
• Breakfast allowance: 400 yen/day (conditions apply)
• Corporate DC (Defined Contribution) pension plan available
• Others: Monthly Happy Hour events, free drinks, casual dress code

Corporate Website: https://corp.earthene.com/ Recruitment Information: https://hrmos.co/pages/asuene