Job Overview

Main responsibilities:

• Building a customer success organization for Asuene ESG business, formulating business strategies and plans
• Recruitment and strengthening of the customer success organization for Asuene ESG business
• Planning and designing measures for onboarding (implementation to retention)
• Collecting customer requests for products and providing feedback for internal product development
• Establishing customer success business models and considering/implementing business efficiency measures

Position highlights:

• Stock option program available (may not be granted depending on position and experience)
• Lead the customer success organization for the second pillar service of a startup aiming for IPO

Requirements

Essential skills:

• Experience in managing customer success organizations in IT or B2B SaaS companies

Preferred skills:

• Experience in launching customer success organizations
• Experience as a system implementation consultant or IT consultant in IT companies
• Work experience in sustainability, CSR procurement, or ESG in general
• English proficiency (ability to read English materials comfortably)
• Strong interest in sustainability and ESG

Desired personality:

• Experience in managing customer success organizations of a certain scale in SaaS companies or business corporations
• Ability to eagerly absorb and output new knowledge and information
• Desire to make a significant impact as a customer success professional in the future sustainability/ESG field

Company Information

Company name: Asuene Inc. CEO: Kohei Nishiwada Established: October 2019 Head office: WeWork 4F, KDX Toranomon 1-chome Building, 1-10-5 Toranomon, Minato-ku, Tokyo Number of employees: Approximately 250

Business content:

• "ASUENE": Cloud service for visualizing, reducing, and reporting CO2 emissions
• "ASUENE ESG": Cloud service for ESG evaluation for sustainable supply chain procurement
• "Carbon EX": Carbon credit and emission rights trading exchange

Holidays:

• Complete 2-day weekends (Sat-Sun), national holidays, New Year's holidays (Dec 29-Jan 3)
• 10 days of paid leave in the first year, special leave for celebratory or mourning occasions

Benefits:

• Social insurance: health insurance, welfare pension insurance, employment insurance, workers' compensation insurance
• Commuting allowance: up to 30,000 yen/month
• Walking commute allowance: 30,000 yen/month (conditions apply)
• Book allowance: up to 10,000 yen/month
• Gym/exercise allowance: up to 10,000 yen/month (conditions apply)
• Housework/childcare outsourcing allowance: up to 10,000 yen/month
• Breakfast allowance: 400 yen/day (conditions apply)
• Corporate DC (Defined Contribution) pension plan available
• Others: Monthly Happy Hour events, free drinks, casual dress code

Corporate website: https://corp.earthene.com/ Recruitment information: https://hrmos.co/pages/asuene