Job Overview

Mission: Lead the establishment of a helpdesk system

Job Description: Provide customer support for users of our CO2 emission visualization and decarbonization SaaS "ASUENE".

• Handle customer inquiries via email, phone, and online meetings
• Escalate and resolve complex inquiries
• Compile response data, create reports, and report on activities
• Manage response quality
• Plan, implement, and review team process improvements
• Develop support manuals and manage knowledge base
• Utilize usage data to plan and execute initiatives
• Devise strategies to reduce churn rate
• Collect customer feedback on the product
• Provide internal feedback for product development

Requirements

Essential Skills:

• 3+ years of experience as a supervisor in customer support
• 1+ years of experience in B2B customer support

Preferred Skills:

• Experience in setting up a customer support organization
• Data analysis and reporting skills

Desired Qualities:

• Alignment with ASUENE's mission, vision, and values
• Self-motivated
• Proven track record of commitment to achieving goals
• Eager to learn and apply new knowledge
• Skilled at unraveling complex issues and implementing systematic solutions

Position: Customer Support - Sales Division Employment Type: Full-time Salary: 4,500,000 - 7,500,000 JPY per year (Determined based on experience and ability, according to the company's grade-based salary range) *Salary revisions typically occur twice a year

Work Location: WeWork 4F, KDX Toranomon 1-chome Bldg, 1-10-5 Toranomon, Minato-ku, Tokyo 105-0001

Company Information

Company Name: ASUENE Inc. CEO: Kohei Nishiwada Established: October 2019 Head Office: WeWork 4F, KDX Toranomon 1-chome Bldg, 1-10-5 Toranomon, Minato-ku, Tokyo Employees: Approximately 250 Business Description:

• "ASUENE": Cloud service for CO2 emission visualization, reduction, and reporting
• "ASUENE ESG": Cloud service for ESG evaluation for sustainable supply chain procurement
• "Carbon EX": Carbon credit and emission rights exchange

Holidays: Complete 2-day weekends (Sat-Sun), national holidays, New Year's holidays (Dec 29-Jan 3) 10 days of paid leave in the first year, special leave for celebratory or mourning occasions

Benefits:

• Social insurance: Health insurance, pension insurance, employment insurance, workers' compensation insurance
• Commuting allowance: Up to 30,000 yen/month
• Walking commute allowance: 30,000 yen/month (conditions apply)
• Book allowance: Up to 10,000 yen/month
• Gym/exercise allowance: Up to 10,000 yen/month (conditions apply)
• Housework/childcare outsourcing allowance: Up to 10,000 yen/month
• Breakfast allowance: 400 yen/day (conditions apply)
• Corporate DC (Defined Contribution) pension plan available
• Others: Monthly Happy Hour events, free drinks, casual dress code

Corporate Website: https://corp.earthene.com/ Recruitment Information: https://hrmos.co/pages/asuene