Job Overview

Mission: Support companies in formulating and implementing sustainability strategies using technology comprehensively.

Job Description: Provide onboarding support (from implementation to establishment) for new customers of our CO2 emission visualization and decarbonization cloud service "ASUENE" and supply chain ESG evaluation cloud service "ASUENE ESG". Maximize service utilization and execute customer problem-solving.

• Onboarding support (from implementation to establishment)
• Planning and designing initiatives for implementation and establishment
• Formulating and executing measures using utilization data
• Planning and executing measures to reduce cancellation rates
• Collecting customer requests for the product
• Providing feedback for internal product development

Requirements

Essential Skills: Either of the following experiences:

• Customer success experience in B2B SaaS companies (2+ years)
• Experience in building long-term relationships with enterprise companies through existing sales (2+ years)

Preferred Skills:

• Experience in launching a customer success organization
• Experience in managing a customer success organization
• Experience as an implementation consultant or IT consultant in IT companies

Desired Personality:

• Strong customer communication skills
• Experience in committing to and achieving goals
• Ability to eagerly absorb and output new knowledge and information
• Desire to make a significant impact in future customer success career

Position: Sales Department - Customer Success (Product) Employment Type: Full-time employee Salary: 4,500,000 to 8,000,000 yen per year *Determined based on experience and ability according to the company's grade-based salary range *Salary revisions typically twice a year

Work Location: WeWork 4F, KDX Toranomon 1-chome Building, 1-10-5 Toranomon, Minato-ku, Tokyo 105-0001

Company Information

Company Name: Asuene Inc. CEO: Kohei Nishiwada Established: October 2019 Head Office: WeWork 4F, KDX Toranomon 1-chome Building, 1-10-5 Toranomon, Minato-ku, Tokyo Employees: Approximately 250 Business Description:

• "ASUENE": CO2 emission visualization, reduction, and reporting cloud service
• "ASUENE ESG": ESG evaluation cloud service for sustainable supply chain procurement
• "Carbon EX": Carbon credit and emission rights exchange

Holidays: Complete 2-day weekends (Sat-Sun), national holidays, New Year's holidays (Dec 29-Jan 3) 10 days of paid leave in the first year, special leave for celebratory or mourning occasions

Benefits:

• Social insurance: Health insurance, welfare pension insurance, employment insurance, workers' compensation insurance
• Commuting allowance: Up to 30,000 yen/month
• Walking commute allowance: 30,000 yen/month (conditions apply)
• Book allowance: Up to 10,000 yen/month
• Gym/exercise allowance: Up to 10,000 yen/month (conditions apply)
• Housework/childcare outsourcing allowance: Up to 10,000 yen/month
• Breakfast allowance: 400 yen/day (conditions apply)
• Corporate DC (Defined Contribution) pension plan available
• Others: Monthly Happy Hour events, free drinks, casual dress code

Corporate Website: https://corp.earthene.com/ Recruitment Information: https://hrmos.co/pages/asuene

Expert Required Skill: Japanese Language (Native or Business level)