Job Overview

Mission: Establish a CS department committed to solving essential decarbonization challenges while building continuous relationships with customers.

Job Responsibilities:

• Create mechanisms to improve CX for all customers using our CO2 emission visualization and decarbonization SaaS "Asuene"
• Manage and operate events and content production for customer community activation
• Improve processes related to implementation and adoption
• Plan and verify effectiveness of measures using usage data
• Develop and verify measures to reduce cancellation rates
• Create mechanisms for collecting VOC for product improvement and system reflection
• Promote CRM utilization for CX improvement

Requirements

Essential Skills: Either of the following experiences:

• Customer success experience in a B2B SaaS company (2+ years)
• Business planning or sales planning experience in a business company (3+ years)

Preferred Skills:

• Experience in launching a customer success organization
• Management experience in a customer success organization
• Implementation consultant experience in IT companies or IT consulting experience
• Experience in strategy/measure planning and execution in business departments
• Digital content creation experience using Premiere Pro / Illustrator

Desired Personality:

• Able to act autonomously
• Experience in committing to goal achievement
• Eager to absorb and output new knowledge and matters
• Desire to make a significant impact on future customer success career

Position: Sales Department - Customer Success (Planning Position) Employment Type: Full-time employee Salary: 4,500,000 to 10,000,000 yen per year *Determined according to the salary range for each grade based on the company's regulations, considering experience and ability *Salary revisions are generally twice a year

Work Location: KDX Toranomon 1-chome Building WeWork 4F, 1-10-5 Toranomon, Minato-ku, Tokyo 105-0001

Company Information

Company Name: Asuene Inc. CEO: Kohei Nishiwada Established: October 2019 Head Office: WeWork 4F, KDX Toranomon 1-chome Building, 1-10-5 Toranomon, Minato-ku, Tokyo Number of Employees: Approximately 250

Business Description:

• "ASUENE": CO2 emission visualization, reduction, and reporting cloud service
• "ASUENE ESG": ESG evaluation cloud service for sustainable supply chain procurement
• "Carbon EX": Carbon credit and emission rights exchange

Holidays: Complete 2-day weekends (Sat-Sun), national holidays, New Year holidays (Dec 29-Jan 3) 10 days of paid leave granted in the first year, special leave for celebratory or mourning occasions

Benefits:

• Social insurance: Health insurance, welfare pension insurance, employment insurance, workers' compensation insurance
• Commuting allowance: Up to 30,000 yen/month
• Walking commute allowance: 30,000 yen/month (conditions apply)
• Book allowance: Up to 10,000 yen/month
• Gym/exercise allowance: Up to 10,000 yen/month (conditions apply)
• Housework/childcare outsourcing allowance: Up to 10,000 yen/month
• Breakfast allowance: 400 yen/day (conditions apply)
• Corporate DC (Defined Contribution) pension plan available
• Others: Monthly Happy Hour events, free drinks, casual dress code

Corporate Website: https://corp.earthene.com/ Recruitment Information: https://hrmos.co/pages/asuene