Job Overview

Job Responsibilities: Support new international clients (English communication expected) in implementing and maximizing the use of our CO2 emission visualization and decarbonization cloud service "ASUENE" and supply chain ESG evaluation cloud service "ASUENE ESG". Tasks include:

• Designing and executing onboarding processes (from implementation to establishment)
• Planning and designing initiatives for implementation and establishment
• Utilizing usage data to plan and execute strategies
• Developing and implementing strategies to reduce churn rate
• Collecting customer feedback on products and services
• Providing feedback for internal product development

Requirements

Essential Skills:

• English proficiency: Fluent or above

At least one of the following experiences:

• Customer success experience in a B2B SaaS company (2+ years)
• Experience in building long-term relationships with enterprise clients through existing sales channels (2+ years)

Preferred Skills:

• Experience in launching a customer success organization
• Management experience in a customer success organization
• Implementation consultant experience in IT companies or IT consulting experience

Desired Qualities:

• Ability to work proactively with hypotheses in environments without clear answers
• Strong customer communication skills
• Experience in committing to and achieving goals
• Eagerness to absorb and output new knowledge and information
• Desire to make a significant impact in future customer success career

Company Information

Company Name: Asuene Inc. CEO: Kohei Nishiwada Established: October 2019 Head Office: WeWork 4F, KDX Toranomon 1-chome Bldg, 1-10-5 Toranomon, Minato-ku, Tokyo Number of Employees: Approximately 250

Business Description:

• "ASUENE": CO2 emission visualization, reduction, and reporting cloud service
• "ASUENE ESG": ESG evaluation cloud service for sustainable supply chain procurement
• "Carbon EX": Carbon credit and emission rights exchange

Holidays: Complete 2-day weekends (Sat-Sun), national holidays, New Year's holidays (Dec 29-Jan 3) 10 days of paid leave in the first year, special leave for celebratory or mourning occasions

Benefits:

• Social insurance: Health insurance, welfare pension insurance, employment insurance, workers' compensation insurance
• Commuting allowance: Up to 30,000 yen/month
• Walking commute allowance: 30,000 yen/month (conditions apply)
• Book allowance: Up to 10,000 yen/month
• Gym/exercise allowance: Up to 10,000 yen/month (conditions apply)
• Housework/childcare outsourcing allowance: Up to 10,000 yen/month
• Breakfast allowance: 400 yen/day (conditions apply)
• Corporate DC (Defined Contribution) pension plan available
• Others: Monthly Happy Hour events, free drinks, casual dress code