Job Overview

Main responsibilities:

• Planning and designing strategies for onboarding (from introduction to retention)
• Collecting customer feedback on products and providing internal feedback for product development
• Establishing customer success processes and implementing efficiency improvement measures

Position highlights:

• Opportunity to be a founding member of the customer success organization for a startup's second pillar service, with an eye on going public

Requirements

Essential skills:

• At least 2 years of customer success experience in IT or B2B SaaS companies, OR
• 3+ years of experience building long-term relationships with enterprise companies through existing sales

Preferred skills:

• Experience as a system implementation consultant or IT consultant in an IT company
• Work experience in sustainability, CSR procurement, or ESG in general
• English proficiency (ability to read English materials comfortably)
• Strong interest in sustainability and ESG

Desired personal qualities:

• Self-motivated
• Committed to achieving goals
• Eager to absorb and output new knowledge
• Desire to make a significant impact in the sustainability/ESG field as a customer success professional

Company Information

Company name: ASUENE Inc. CEO: Kohei Nishiwada Founded: October 2019 Head office: WeWork 4F, KDX Toranomon 1-chome Bldg, 1-10-5 Toranomon, Minato-ku, Tokyo Employees: Approximately 250

Business description:

• "ASUENE": Cloud service for visualizing, reducing, and reporting CO2 emissions
• "ASUENE ESG": Cloud service for ESG evaluation for sustainable supply chain procurement
• "Carbon EX": Carbon credit and emissions trading exchange

Holidays:

• Complete 2-day weekends (Sat-Sun), national holidays, New Year's holidays (Dec 29-Jan 3)
• 10 days of paid leave in the first year, special leave for celebratory or mourning occasions

Benefits:

• Social insurance: health insurance, welfare pension insurance, employment insurance, workers' compensation insurance
• Commuting allowance: up to 30,000 yen/month
• Walking commute allowance: 30,000 yen/month (conditions apply)
• Book allowance: up to 10,000 yen/month
• Gym/exercise allowance: up to 10,000 yen/month (conditions apply)
• Housework/childcare outsourcing allowance: up to 10,000 yen/month
• Breakfast allowance: 400 yen/day (conditions apply)
• Corporate DC (Defined Contribution) pension plan available
• Other: Monthly Happy Hour events, free drinks, casual dress code

Corporate website: https://corp.earthene.com/ Recruitment information: https://hrmos.co/pages/asuene