At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries. You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development
• Appreciate diverse perspectives, needs, and feelings of others
• Adopt habits to sustain high performance and develop your potential
• Actively listen, ask questions to check understanding, and clearly express ideas
• Seek, reflect, act on, and give feedback
• Gather information from a range of sources to analyze facts and discern patterns
• Commit to understanding how the business works and building commercial awareness
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements

Required Skills:

• Accepting Feedback
• Active Listening
• Business Process Outsourcing
• Claims Performance Management
• Communication
• Complaint Management
• Compliance Auditing
• Compliance Review
• Contract Review
• Corrective Actions
• Customer Data Management (CDM)
• Customer Due Diligence
• Customer Handling
• Data Entry
• Data Quality
• Data Quality Assessment
• Delivery Excellence
• Emotional Regulation
• Empathy
• Inclusion
• Intellectual Curiosity
• Legal Document Review
• Managed Services
• Optimism

Additional Information:

• Not available for work visa sponsorship
• No government clearance required
• Portuguese language proficiency required